Sarah Suttie — Cover Letter — Summit Homes

I am excited to apply for the Client Administrator position with Summit South West. With more than ten years of experience across client service, stakeholder coordination, property, retail, media and small business, I bring strong communication, organisation and relationship-management skills, along with a genuine interest in the residential building industry.

In my current role as Marketing Executive at Stockland Wendouree, I coordinate multiple projects involving internal teams, retailers, suppliers, community organisations and external stakeholders. This requires me to manage competing deadlines, maintain accurate information, follow projects through from planning to delivery, and communicate clearly with a wide range of people. I am accustomed to taking ownership of projects and ensuring the many moving parts remain organised and on schedule.

Alongside this role, I manage the Buninyong Village Market, where I oversee stallholder applications and bookings, ongoing communications, documentation, site planning and event coordination. This has further strengthened my ability to manage multiple files and enquiries at once while providing a friendly, professional and responsive experience.

My previous position with Provincial Media also involved managing clients directly, understanding their individual requirements and coordinating solutions through to completion. Earlier in my career, I worked within the property industry at Ballarat Real Estate, and as the Founder and Director of Monarch Giftware for eight years I was responsible for every aspect of running a customer-focused business. Across these roles, I have developed a strong eye for detail, confidence in resolving issues and an ability to build positive relationships with clients and colleagues.

I also have firsthand experience of the residential building journey through my own current home build. Working through plans, pre-start selections, variations, pricing and the many decisions involved in progressing a new home has given me a genuine appreciation of how important clear communication, accurate documentation and timely follow-up are to the client experience. It is an area I have become particularly interested in and would be excited to develop professionally.

I am highly confident using Microsoft 365 and digital project-management systems, and I learn new platforms and processes quickly. I would bring to Summit a proactive approach, strong administration skills, attention to detail and, importantly, a genuine desire to make each client's building journey as organised and positive as possible.

As I am relocating to the South West of Western Australia, I am particularly excited by the opportunity to establish my career in the region and would welcome the opportunity to join the Summit South West team. Summit's Built Around People philosophy strongly appeals to me, particularly the emphasis you place on both the client and employee experience.

Thank you for considering my application. I would welcome the opportunity to discuss how my client service, coordination and administration experience could contribute to Summit South West.